RETURN POLICY

Last updated Jun 01, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.  

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 

RETURN PROCESS

To return an item, please email customer service at info@marwaalkhatib.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Attn: Returns Information
Name: marwa alkhatib

RMA #
Turkey / Istanbul
Kazlıçeşme, Yedi Mavi Projesi, Demirhane Cd. No:146, 34020 Zeytinburnu/İstanbul
Postal code: 34020
Phone Number: +905375210024

Please note, you will be responsible for all return shipping charges.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:     ●     Accessories     For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. Please Note● Sale items are FINAL SALE and cannot be returned.      

Please note that cannot be returned :

● Returns that are damaged, soiled, altered or missing items that came with them such as belts or authenticity cards not be accepted.

● Offers and Gifts items

QUESTIONS

If you have any questions concerning our return policy, please contact us at:info@marwaalkhatib.com